The Endless Back-and-Forth: Email Ping-Pong Begins
Instructors know the drill: sending that first email can kick off a lengthy back-and-forth exchange to confirm a single lesson. This process often starts with an introduction, lesson type, pricing, and availability request – and while the details vary, 80% of these emails are nearly identical. They contain a brief introduction, what they're looking for (Surprise! it's probably a golf lesson), what's it going to cost, and if you're lucky they'll provide their availability or ask for yours. Coordinating schedules alone can require an average of 3-6 emails just to finalize a time, and many clients, frustrated by the slow process, will resort to calling instead. This is a great option, if they answer. According to a 2023 study done by SellCell, an electronics marketplace, 80% of all phone calls go to voice mail. So on average, 80% of the time a phone call doesn't solve this problem.
Time Costs of the Email Game
The average response time for emails is 12 hours and 19 minutes, with only 19% of recipients replying immediately after opening. Each email takes around 10-15 minutes to open, read, cross-reference a schedule, and compose a reply. This adds up quickly, and instructors often find themselves spending upwards of 30 minutes per lesson just on admin work – coordinating schedules, sending follow-up reminders, writing lesson notes, handling payments, and processing cancellations.
The Burnout Factor: Email Overload
For instructors, the pressure to craft “perfect” emails and be responsive to clients can lead to burnout, especially when responding to messages after hours. Constantly staying “on-call” creates anxiety and diminishes time available for coaching, reducing overall productivity.
A Better Way: Streamlined Scheduling and Payments with SwingMatch
At SwingMatch, we’re here to change this. By simplifying lesson booking, rescheduling, and communication with clients, our platform eliminates the need for endless email threads and manual tracking. Clients can view real-time availability, book directly, and pay through the app, reducing the need for repeated exchanges.
Letting You Focus on What Matters Most
With SwingMatch, automated reminders, easy-access lesson notes, and streamlined rescheduling take care of the rest, freeing up instructors to focus on what they love most: teaching golf. Say goodbye to the email headache and hello to a simpler way to run your business with SwingMatch.