Status overview
Status | Color | What it means |
Pending Confirmation | Yellow | The lesson has been booked but is waiting for the other party to confirm. |
Confirmed | Green | Both parties have agreed. The lesson is happening. |
Completed | Gray | The lesson took place (or was marked as complete). |
Declined | Red | The booking request was turned down. The lesson will not happen. |
Cancelled | Gray | The lesson was cancelled after being booked. |
How statuses change
Typical flow
A student or instructor books a lesson → Pending Confirmation
The other party confirms → Confirmed
The lesson takes place → Completed (automatically, the next day)
Other outcomes
The other party declines the request → Declined
Either party cancels before the lesson → Cancelled
Who confirms what?
Who booked it | Who needs to confirm |
Student booked | Instructor confirms |
Instructor booked (on behalf of student) | Student confirms (unless the instructor chose to skip confirmation) |
What happens to payment at each status
Status | Credit card | Package credit | Offline |
Pending | Card authorized (hold only) | Credit reserved | No payment action |
Confirmed | Card charged | Credit deducted | Instructor tracks payment |
Declined | Hold released, no charge | Credit restored | No payment action |
Cancelled | Contact instructor for refund | Credit restored | Contact instructor for refund |
Good to know
You can see the status badge on every lesson card and at the top of the lesson detail page.
If a lesson was declined or cancelled, the reason (if provided) is shown on the lesson detail page.
Lessons are automatically completed the day after they were scheduled. See How lessons are automatically completed.